What should I do if I believe my sensor is faulty?

If the sensor freezes with a white or red light on:

• Try to turn it off by holding down the power button for 3 - 4 seconds. If the light still does not disappear, please leave the sensor for a day or two to fully discharge.
• Charge the sensor again to full capacity. Please make sure to use a regular USB charger (via wall outlet, not a portable charger).
• Open the Phigolf app and turn the sensor on.

If the sensor does not turn on:

• Please make sure that the sensor is charged for at least two hours.
• Hold the power button down for 3 - 4 seconds.

In case the above steps did not work, please send us an email at [e-mail] indicating that you have tried the steps here, and include a photo or video of the current state of your sensor.